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TOPIC: T-Mobile Outage

T-Mobile Outage 16 Oct 2016 19:50 #10595

  • KrisakornNiamsomboon
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We live in a tech age where we depend on our technology to work properly. We don’t realize how much we depend on it until it is not there anymore. The night of September 21, 2016, T-Mobile customers in the US all experienced LTE outages. It rendered their devices useless, not being able to make phone calls or text. That is a big wake up call for people who no longer have landlines. There were reports of people not being able to make 911 calls.
T-Mobile addressed the issue through their twitter tweeting “We’re aware of reported instances of LTE outages. So sorry for any inconvenience. Out engineers are on it right now working hard to resolve.” People experience the outages for at least 6 hours throughout the night, not being able to even contact customer support. Some people took to social media asking for refunds for those times that the outages occurred, and T-Mobile lightheartedly replied to customers it was an alien issue.
Since then, another outage has occurred to the T-Mobile network. It leaves us to wonder, in case of an emergency, how prepared are we without our technology. Do we need to go back and have those radio generators that work by winding them? Do we need to ensure that we have landlines? Most importantly, how reliable are the satellites in case of an emergency?
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T-Mobile Outage 19 Oct 2016 17:31 #10635

  • juhyunh
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Hi Krisakorn,
I enjoyed reading your post. I am currently a user of T-Mobile and vaguely remember my phone acting up in late September, and I simply thought it was because I did not update my phone iOS.
This is definitely a major concern for us as many of us do NOT know how to act in case of emergencies. For example, if the emergency was say an earthquake or tsunami, then how will any of us communicate with each other without any satellite reception or access to First Emergency responders?
Although our generation is gradually depending more and more on technology and mobile phones, we do need to keep in mind alternative forms of communication and learn how to act in such cases of emergencies efficiently.
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